Travelata company, which has been cooperating with various tourism organizations for many years, has compiled a list of the best tour operators in Russia. Reliability rating of 2018 includes 10 largest travel companies, which were rated by 10 criteria. These include: size of assets, number of offers, duration of work on the market, reliability and, of course, customer reviews.

We updated the reliability rating of Russian tour operators in 2019, the list below should be considered obsolete.

Which airline to fly: Rating of Russian airlines, the safest and punctual.

10. Mouzenidis Travel

Opens the top 10 2017-2018. Mouzenidis is a company exclusively engaged in Greece. For more than 20 years, our fellow citizens have been visiting Athens, relaxing on the beaches of Crete and diving into the sea in Halkidiki thanks to the Mouzenidis. The low position in the ranking of Mouzenidis is largely due to the small number of proposed areas, and everything else is at a fairly high level, including the number of satisfied customers (97.63%).

9. Biblio Globe

Biblio Globus is one of the leaders in the ranking of 2018: it offers 52 directions. You will be taken to the best beaches in the world, organized by active tourism, cruises, excursions and much, much more. The number of satisfied customers is 95.1%.

8. Anex Tour

Specialization "Anex Tour" - Spain and Thailand. Unfortunately, the reputation of the company was slightly spoiled by the death of a tourist on the beach due to the strong undercurrent, which her guides and other swimmers did not warn about. Although Aneks has its own airline, there are not as many satisfied with Aneks services as the previous chart number - 92.75%.

7. Natalie Tours

Natalie Tours was once the fourth largest tour operator in Russia. But now, in connection with the collection of debt by the Arbitration Court of Moscow in favor of AK Transaero, $ 5.8 million, it is not known how the company will proceed in the future. However, Natalie continues to develop and even recently radically redesigned the tour booking system on its website. The number of satisfied customers is 95%.

6. Intourist

In sixth place in the ranking of tour operators in 2018, Intourist is the oldest travel company in Russia, founded back in 1929, and in 1990 it was a separate sector of the country's economy. With the collapse of the USSR, the company set sail on its own, and in 2010 organized a joint venture with the British tour operator Thomas Cook. At present, the share of Intourist in the market of travel services is about 10%. 92.86% of those who bought tours from Intourist evaluate their impressions of the company positively.

5. Pegas Touristik

Although in 2015 Rostourism excluded Pegas Touristik along with 19 other companies that had the misfortune of having Turkish citizens among the founders from the Unified Federal Register, this did not stop the business. After the warming of relations between Moscow and Ankara, the place in the register was restored. Pegasus continues to work actively, taking citizens to the shores of the Mediterranean Sea and not only - the tour operator has 22 budget tourism destinations in 2018 around the world.

Plus, in the Pegasus piggy bank there are two own airlines, Pegas Fly and Nordwind Airlines. The number of positive reviews is 94.38%.

4. Sunmar Tour

One of the best Russian tour operators in 2018, the first to specialize in budget tours, which can be ordered just a couple of days before departure at a very nice price. This service is primarily popular with young people, as well as spontaneously minded people, for whom it is not difficult to instantly break loose. True, cheapness is not always good - the number of satisfied customers with Sunmar Tour services was 95.88%.

3. TEZ TOUR

The tour operator is one of the largest in Russia and has been working in the travel market since 1994. At the moment, it occupies a leading position in the market of Turkish and Egyptian tours, and since December 2016, it has been actively developing the Chinese direction - Hainan Island. The number of positive reviews is 98.93%, which makes TEZ TOUR one of the most reliable travel operators in Russia.

2. TUI

TUI Travel PLC is part of the large tourist holding TUI Group, the world's largest travel company. Each year, more than 30 million tourists from all over the world use the services of the TUI Group, of which more than 700 thousand people account for the Russian branch. By the way, TUI is the first travel company in the Russian market that uses “mystery shoppers” to control the quality of its own services. The number of positive reviews is 98.05%.

1. Coral Travel

And the first place in the top Russian tour operators in 2018 with a rating of 98/100 is Coral Travel. This is one of the oldest companies on the market, founded almost a quarter century ago, and one of the largest. It has 9 branches in the countries of the former CIS and neighboring countries, as well as more than 20 representative offices in Russia.

Among the tours offered by the company there are also popular destinations such as the Middle East and Southeast Asia, and exotic, such as, for example, South Africa.

Coral Travel's high rating was ensured not only by the variety of destinations (there are 28 of them), but also by the service, such as the availability of its own host companies, reliable insurance, agreements with airlines and so on. The number of satisfied customers is 98.34%.

Keep in mind that the official website of the Federal Tourism Agency does not publish the rating of tour operators in Russia, the best rating is based on reviews from tourists.

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